How DD Wilson Gas & Heating Engineers Saved 'Myson' the Dog.

Chris Welford
Jun 13
11 min read

Updated: Jun 14

A tan dog on a leash with a man in a waiting room; another image shows the same dog eating kibble from a bowl near a bag on a wooden floor. — How Myson Wilson looks now to then

Key Takeaways

Who: DD Wilson Gas & Heating Engineers, Liverpool's trusted heating specialists
What: Rescued and rehabilitated Myson, a severely neglected and abused dog
Where: Found during a routine property visit by our engineer
How: Immediate intervention, veterinary care, foster care by Darren's mother-in-law, £1,000 donation to Carla Lane Animals in Need
Why: The Company values of integrity, compassion, and community responsibility
Impact: Myson saved, previous owners prosecuted, new company policies implemented

When Business Meets Humanity

In the heating and gas industry, we often talk about warmth in terms of BTUs and boiler efficiency. But at DD Wilson Gas & Heating Engineers, we've always believed that genuine warmth comes from the heart of a community looking after its own. This is the story of Myson, a dog whose life was transformed not by a new heating system but by the compassion of our Gas Safe-registered engineers, who refused to look the other way.

As the founder of DD Wilson Gas & Heating Engineers, I've built this company on the principle that we're more than just service providers – we're neighbours, community members, and, sometimes, unexpected heroes in the lives of those who need us most. What started as a routine service call in Liverpool became a journey that would test our values, strengthen our community partnerships, and ultimately save a life.

The Day Everything Changed

A Routine Call Becomes a Rescue Mission

During our regular rounds, one of our Gas Safe-certified engineers made a discovery that would change everything. While working inside a property, our engineer encountered a dog in absolutely deplorable condition. Myson – as we would later name him – was heavily abused and neglected in a state that shocked even our experienced team member.

The poor animal's condition was severe. Years of experience entering homes across Merseyside had prepared our engineers for many situations, but this level of neglect was heartbreaking. The dog showed clear signs of long-term abuse and neglect that no living creature should endure.

Two images of a tan dog. Left: Dog being petted by a person, blue leash visible. Right: Dog standing, showing ribs. Pink blanket in background. — Now and then, there is a contrast in the dog.

Making the Critical Decision

Without hesitation, our engineer knew action had to be taken. This was bigger than any boiler repair or heating issue – this was about doing what's right. The decision was made immediately: we would remove the dog from these terrible conditions and ensure his safety.

This moment exemplified everything DD Wilson Gas & Heating Engineers stands for. While we're known for our reliable heating services across Liverpool and Merseyside, we're also a company that cares deeply about our community, including every resident, whether they walk on two legs or four.

The Rescue Operation: Immediate Action Saves a Life

Taking Control of the Situation

Our team acted swiftly and decisively. We removed Myson from the premises where he had suffered for so long, taking him immediately to a place of safety. The authorities were notified about the situation and the previous owners, ensuring that justice would be pursued for the cruelty Myson had endured.

The initial priority was clear: get Myson the medical attention and care he desperately needed. We arranged for immediate veterinary care, covering all costs ourselves because every moment counted in his recovery.

Building Myson Back-Up

With Myson finally safe, the real work began. We committed ourselves fully to his recovery:

Providing proper nutrition and regular meals
Ensuring all medical needs were met
Covering all veterinary expenses
Supporting his physical and emotional rehabilitation

The transformation began almost immediately. With proper care, good food, and perhaps most importantly, kindness and safety, Myson started to show signs of recovery. Day by day, we watched as life returned to his eyes and strength to his body.

Two vans parked: a veterinary ambulance with a dog image and floral design, and a black gas engineer van with bold text and contact info. — DD Wilson Gas and Heating Engineers lend a helping hand to a dog in distress, with support from a local veterinary ambulance from Carla Lane.

A Community Effort: Finding Myson Temporary Care

A Family Steps Up: Mother-in-law Takes Myson In

As Myson recovered, it was Darren’s mother-in-law, Claire Wilson's mum, who stepped forward to provide the constant attention and care he needed during his rehabilitation. This arrangement worked beautifully – Myson had a safe, loving environment within our extended family to continue his recovery. In contrast, we continued to support all his needs.

DD Wilson Gas & Heating Engineers covered everything:

All food and supplies
Ongoing veterinary care
Any equipment needed for his comfort
Regular check-ins and support

This arrangement perfectly demonstrated the family nature of our business. When DD Wilson says we're a family-run company, we mean it – even our extended family members are part of our mission to serve the community. For years, this partnership worked perfectly. Claire provided Myson with the patient and loving care he needed. At the same time, we ensured she had all the resources necessary to give him the best life possible.

When Circumstances Changed

Unfortunately, after a few months of this successful arrangement, she could no longer care for Myson. Her age and circumstances meant she could no longer provide the level of care Myson needed. This presented us with a new challenge – finding Myson a permanent, safe home where he could spend the rest of his days in comfort and love. Rather than see this as a setback, we viewed it as an opportunity to strengthen our community partnerships and ensure Myson's future was secure.

The Carla Lane Partnership: A Perfect Solution

Years of Working Together

DD Wilson Gas & Heating Engineers has worked with Carla Lane Animals in Need for years. We've sponsored them, supported their work, and partnered on various initiatives because we believe in their mission. This established relationship would prove crucial for Myson's future.

When we reached out to Carla Lane about Myson's situation, the response was immediate and positive. Despite their usual six-month waiting list for taking in new animals, our long-standing partnership and Myson's exceptional circumstances allowed them to help right away.

Making It Happen: Our £1,000 Commitment

Understanding the financial pressures that animal rescue charities face, DD Wilson Gas & Heating Engineers made a significant financial commitment to ensure Myson's care:

Our Comprehensive Support Package:

£1,000 donation to Carla Lane Animals in Need for Myson's care
Substantial food supplies to support his ongoing needs
Continued support for the brilliant work the charity does
Commitment to continuing partnership and assistance

This wasn't just about one dog – it was about supporting an organisation that helps countless animals in need across Merseyside. But for us, it was also personal. Myson had become part of the DD Wilson family, and we wanted to ensure his future was bright.

Close-up of a hand holding a receipt for £1,000 to Carla Lane Animals in Need. Text includes transaction details, date, and time. — DD Wilson Gas and Heating Engineers generously donated £1,000 to Carla Lane Animals In Need to support canine welfare.

Justice and Accountability

Ensuring the Abusers Face Consequences

While focusing on Myson's recovery and future, we also ensured that those responsible for his suffering would be held accountable. The authorities were informed about the previous owners and the conditions in which Myson was found. Legal proceedings followed, with prosecution pursued for the animal cruelty Myson had endured.

We hope this sends a clear message that animal abuse will not be tolerated in our community. As a business operating across Liverpool and Merseyside, we have a responsibility to speak up when we witness wrongdoing, and we take that responsibility seriously.

The Consequences of Cruelty

The impact of animal cruelty prosecutions can be severe and far-reaching. Those who harm animals often face the following:

Criminal prosecution
Significant damage to their reputation
Loss of community standing
Legal consequences that can affect every aspect of their lives

This is precisely as it should be. Our community has no place for those who would harm defenceless animals, and DD Wilson Gas & Heating Engineers will always stand on the side of protecting the vulnerable.

The Bigger Picture: Why This Matters

Beyond Heating: Our Community Values

Myson's story illustrates a fundamental aspect of DD Wilson Gas & Heating Engineers. Yes, we're experts in boiler installation, central heating systems, and emergency repairs. But we're also:

Community members who care
Advocates for those who can't speak for themselves
Partners with local charities and organisations
A business that puts values into action

When our Gas Safe-registered engineers enter homes across Liverpool, Knowsley, Sefton, Wirral, St Helens, and beyond, they bring more than technical expertise – they bring compassion and a commitment to doing what is right.

Setting an Example

Myson's rescue exemplifies what can happen when businesses take on their role as community leaders. By taking action when we discovered Myson's plight, we showed that:

Every business can make a difference
Company values should guide real-world actions
Partnerships with charities create powerful positive change
Standing up for what's right is always good business

Our Comprehensive Heating Services

While Myson's story showcases our community values, our core mission remains to provide exceptional heating and gas services throughout Merseyside. Every day, our Gas Safe registered engineers deliver the following:

Emergency Services

24/7 emergency boiler repairs
Rapid response across Liverpool and the surrounding areas
Expert fault diagnosis and repair
Transparent, honest pricing with no hidden charges

Installation Services

New boiler installation
Central heating system design
Energy-efficient upgrades
Smart heating controls

Maintenance Services

Specialised Services

Commercial heating solutions
Underfloor heating systems
Renewable heating options
Full system upgrades

All were delivered with the same integrity and care that saved Myson's life.

The Values That Drive Us

From Myson's Rescue to Your Home

The same values that led us to rescue Myson guide every aspect of our business:

Integrity: Just as we couldn't ignore Myson's plight, we never cut corners when it comes to your heating system. Every gas safety check, every repair, and every installation is completed to the highest standards.

Excellence: The attention to detail that ensured Myson's complete recovery is applied to every job we undertake. Our Gas Safe registered engineers bring expertise and care to every home they enter.

Compassion: The heart that saved Myson beats in every customer interaction. We understand that a broken boiler isn't just an inconvenience – it affects your family's comfort and safety.

Responsibility: Taking responsibility for Myson's welfare reflects our broader commitment to serving our community effectively, whether through reliable heating services or standing up for what is right.

Partnership: Just as we partnered with Carla Lane for Myson, we partner with you to ensure your home stays warm and safe.

Lessons for Our Community

What Businesses Can Learn

Myson's story offers valuable lessons for other local businesses:

Your values matter – Don't just state them; live them
Employees should be empowered – Our engineer's decision to act started everything
Community partnerships multiply impact – Working with Carla Lane made the difference
Authentic action resonates – Customers appreciate businesses that genuinely care
Every business can contribute – You don't need to be a charity to make a difference

What Individuals Can Do

Everyone can play a part in creating a more compassionate community:

Stay alert to animal welfare concerns
Report suspected abuse to the authorities
Support local charities like Carla Lane Animals in Need
Choose businesses that demonstrate absolute values
Speak up when you see wrongdoing

The Ripple Effect

Myson's rescue created waves throughout our organisation and community:

Enhanced team morale and unity
Strengthened customer loyalty
Inspired other businesses to take action
Reinforced our reputation as a caring company
Demonstrated that business success and social responsibility go hand in hand

Looking Forward: Myson's Legacy

A Happy Ending in Progress

Today, Myson is safe with Carla Lane Animals in Need. No longer the scared, abused animal we found, he's now ready to find his forever home. The transformation from victim to survivor is complete, and Myson's future is bright.

But Myson's impact extends far beyond his individual story. He has:

Inspired us to formalise animal welfare protocols
Strengthened our community partnerships
Reminded us why values matter in business
It has been shown that one act of compassion can change lives

Our Ongoing Commitment

DD Wilson Gas & Heating Engineers pledges to continue:

Supporting Carla Lane Animals in Need
Training our engineers to recognise and report welfare concerns
Using our position in the community for positive change
Demonstrating that successful businesses can and should care
Providing exceptional heating services with heart

A Message from Darren Wilson

As I reflect on Myson's story, I'm reminded of why I started this company. Yes, we're here to keep homes warm and families safe through quality heating services. But we're also here to be good neighbours and responsible community members and to stand up for those who can't stand up for themselves.

Myson's rescue wasn't part of our business plan. It wasn't in any job description. But it was the right thing to do, and I'm proud of our team for recognising that some things are more important than the next service call.

To our customers, thank you for supporting a company that shares your values. Every time you choose DD Wilson Gas & Heating Engineers for your boiler service or heating installation, you're supporting a business that cares about more than just profit.

To our community, we're here for you, whether you need emergency heating repairs or encounter a situation where someone – human or animal – requires assistance. We're your neighbours, and we take that responsibility seriously.

And to Myson, thank you for reminding us what matters. Your story has made us a better company and better people.

A special thank you to my mother-in-law, who opened her heart and home to Myson, providing him with the love and care he desperately needed. Her compassion exemplifies the values we hold dear as a family business.

Contact DD Wilson Gas & Heating Engineers

Ready to work with a heating company that genuinely cares? We're here for all your heating needs – and for the benefit of our community.

📞 24/7 Emergency Hotline: 0151 739 8945

📞 Office: 0151 739 8945

📧 Email: info@ddwilson.com

🌐 Website: www.ddwilson.com

📍 Address: Unit 8, Redwood Point, Woodward Rd, Liverpool L33 7UZ

Service Areas: Liverpool, Knowsley, Sefton, Wirral, St Helens, Halton, and surrounding areas

Office Hours:

Monday - Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Emergency calls only

24/7 Emergency Service Available

Support Myson and Others Like Him

Carla Lane Animals in Need

Website: www.carlalaneanimalsinneed.co.uk

Phone: 0151 549 0959

Address: 3 Spurriers Lane, Melling, Liverpool, L31 1BA

Email: info@carlalaneanimalsinneed.co.uk

Report Animal Cruelty

RSPCA 24-Hour Cruelty Line: 0300 1234 999

Website: www.rspca.org.uk

DD Wilson Gas & Heating Engineers - Gas Safe Registered | Family-Owned, Community-Focused | Your Local Heating Experts Who Care

DD Wilson Gas and Heating Engineers Liverpool, Myson dog rescue Liverpool, heating engineers Merseyside, boiler repair Liverpool charity, Gas Safe engineers Liverpool community, emergency boiler repair, central heating Liverpool, Carla Lane Animals in Need partnership, Liverpool heating company values, Merseyside plumbers animal welfare. Whether you need heating services or not, you can be part of the solution:

Volunteer with local animal charities
Donate to organisations like Carla Lane Animals in Need
Foster or adopt animals in need
Educate others about animal welfare
Support businesses that give back to the community

For Other Businesses

We challenge other local businesses to:

Identify ways to support community causes
Empower employees to act on company values
Establish partnerships with local charities
Share your own stories of community impact
Join us in making Merseyside a better place for all residents – human and animal

Conclusion: Warmth Beyond the Boiler

At DD Wilson Gas & Heating Engineers, we measure our success not only in terms of satisfied customers and efficient heating systems but also in the positive impact we have on our community. Mason's story reminds us that sometimes, the most important work we do has nothing to do with boilers or gas pipes. It's about recognising that we're all connected – every business, every person, every creature in our community. When we see suffering, we have a choice: look away or lean in. We choose to lean in, and Mason's wagging tail tells us we made the right choice. From our family to yours, thank you for taking the time to read Mason's story. Whether you need heating services, want to support animal welfare, or believe in businesses that care, we're here for you.

Because at DD Wilson Gas & Heating Engineers, we don't just heat homes – we warm hearts and change lives, one service call at a time.