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DDWilson's Commitment to Safety: Addressing the Ideal Boiler Recall


Ideal boiler Fire
Called out to another ideal boiler fire

I. Introduction




 
ideal boiler decommissioned due to corrosion and faults
A customer in wallasey saw our alert 🚨 and the DDWilson team had to decommission the boiler.

DDWilson's Commitment to Safety: Addressing the Ideal Boiler Recall

Keeping your home and family safe is no coincidence - it's an intentional choice. At DDWilson, we take that responsibility seriously and are committed to protecting our customers and their loved ones. You may have heard about a recent product recall involving Ideal Heating boilers, which poses a significant fire risk due to dry operation. We want you to know everything you need to about this issue and how DDWilson is responding to ensure your peace of mind.


 

Understanding the Urgency:

Several 'Ideal' gas boilers have been recalled due to a potential safety issue. The boilers may generate heat without proper cooling, possibly igniting their plastic components. There have been three reported incidents, with one case requiring a customer to extinguish flames. This situation poses a significant safety risk and requires immediate attention to ensure the well-being of all users of these boilers.

List of affected models

Product name

228307 IDEAL LOGIC COMBI2 C24 BOILER

228308 IDEAL LOGIC COMBI2 C30 BOILER

228309 IDEAL LOGIC COMBI2 C35 BOILER

228352 IDEAL LOGIC SYSTEM2 S15 BOILER

228353 IDEAL LOGIC SYSTEM2 S18 BOILER

228354 IDEAL LOGIC SYSTEM2 S24 BOILER

228355 IDEAL LOGIC SYSTEM2 S30 BOILER

228334 IDEAL LOGIC MAX COMBI2 C24 BOILER

228335 IDEAL LOGIC MAX COMBI2 C30 BOILER

228336 IDEAL LOGIC MAX COMBI2 C35 BOILER

228376 IDEAL LOGIC MAX SYSTEM2 S15 BOILER

228377 IDEAL LOGIC MAX SYSTEM2 S18 BOILER

228378 IDEAL LOGIC MAX SYSTEM2 S24 BOILER

228379 IDEAL LOGIC MAX SYSTEM2 S30 BOILER

228329 IDEAL LOGIC+ COMBI2 C24 BOILER

228330 IDEAL LOGIC+ COMBI2 C30 BOILER

228331 IDEAL LOGIC+ COMBI2 C35 BOILER

228368 IDEAL LOGIC+ SYSTEM2 S15 BOILER

228369 IDEAL LOGIC+ SYSTEM2 S18 BOILER

228370 IDEAL LOGIC+ SYSTEM2 S24 BOILER

228371 IDEAL LOGIC+ SYSTEM2 S30 BOILER

228316 IDEAL INDEPENDENT COMBI2 C24 BOILER

228317 IDEAL INDEPENDENT COMBI2 C30 BOILER

228318 IDEAL INDEPENDENT COMBI2 C35 BOILER

28384 KESTON SYSTEM2 S30 BOILER

228344 KESTON COMBI2 C30 BOILER

228345 KESTON COMBI2 C35 BOILER

228319 I MINI2 C24 BOILER

228320 I MINI2 C30 BOILER

229983 I MINI2 C35 BOILER


Produced before the 8th of January 2024, these models have been flagged across the United Kingdom for immediate attention.

DDWilson's Role in Mitigating Risk

At DDWilson, we do not merely fix boilers; we fortify your sanctuary. In response to this recall:


Assessing the Risk

Decommissioning your old boiler is an important task, but it's what comes before that where DDWilson truly stands apart: the risk assessment phase. Regarding heating systems, every home is unique, and a boiler's risk isn't as singular as its model or make. Instead, the potential risk hinges on several factors:


Model and Age of the Boiler: While the recent recall has drawn attention to certain Ideal boilers, the risk carried by any unit can be influenced by its age and model. Older boilers, even those not covered by the recall, may pose safety hazards due to wear and tear or outdated technology.


Maintenance History: A boiler's maintenance history, or the lack of it, directly influences its safety profile. Boilers without regular, professional maintenance can house unnoticed faults or deteriorations that increase the risk.


Current Heating Needs: Last but not least, a comprehensive assessment of any boiler should consider the home's unique heating requirements. An undersized or oversized unit can strain the system and hasten faults.


At DDWilson, we approach every risk assessment with a meticulous eye for these details. Our skilled engineers are well-equipped to analyse your system thoroughly and make informed decisions about your unit's safety and efficiency.


Decommissioning: A Step-by-Step Guide


Prepping the Work Area and Safety Considerations

Decommissioning is a systematic process that requires utmost care and careful planning. At DDWilson, our team's and customers' safety always comes first. We begin by preparing the work area — clearing a path to the boiler, protecting nearby surfaces against potential damage, and equipping our team with the necessary safety gear.


Disconnection and Drainage

Following safety guidelines, our engineers disconnect the boiler from the gas, electricity, and water. This task involves careful handling to avoid spills and gas leaks. Importantly, the system is drained to relieve water pressure before removing significant components.


System Check

Once disconnected, our team thoroughly inspects the system, checking for any components that may still be under pressure or have residual current. This step is vital to ensuring complete safety before moving forward.


Removal and Disposal

After a thorough check, we methodically remove the boiler unit and its associated components. Any removable elements that are high-risk or contain hazardous substances are safely disposed of in compliance with Waste Electrical and Electronic Equipment (WEEE) Regulations. We handle all disposal aspects, taking the heavy lifting off your shoulders.


What Sets DDWilson's Approach Apart

No two homes are identical, and the "one size fits all" strategy does not work when boiler decommissioning. At DDWilson, we adapt our approach based on each customer's needs and unique home characteristics. Our team's commitment to their craft shines brightly, coupled with a rigorous training regimen that equips them with the skills to master every decommissioning scenario.


Professional Expertise: Navigating Boiler Recalls: A Task for the Pros

The word 'recall' can often send shivers down any homeowner's spine. It conjures images of complicated processes, lengthy waits, and the fear of the unknown. However, this is where professional expertise truly shines. DDWilson doesn't just see a recall; we see an opportunity to reinforce your trust in us.


Identifying Risks & Taking Precautions

Our many years of industry experience have honed our skills in installing and maintaining boilers and equipped us with the expertise to identify any potential risks associated with swift product recalls. Our team is highly attuned to detecting issues and efficiently implementing the necessary preventive measures.


However, we understand that it's not just about technical proficiency. We believe that information is crucial. Our top priority is to keep you informed, ensuring you are always aware of what a recall means for you, what steps are being taken, and how you can contribute to creating a safer home environment.


The DDWilson Approach to Boiler Recalls

Immediate Response: As soon as a recall is announced, our team is on the front lines, decoding what it means for our clients. We understand the importance of a quick response to prevent risk to your home and family.


Comprehensive Evaluations: We rely on more than just the recall notice. Our engineers thoroughly evaluate your heating system, identifying if your boiler is affected and assessing any potential risks.


Clear Communication: We pride ourselves on keeping you informed every step of the way. From the initial assessment to executing necessary actions, we ensure you know the timeline, procedures, and any implications for your home.


Effective Solution Implementation: Should your boiler be affected, we're poised to act. Our team maintains the highest safety and efficiency standards, from simple fixes to more complex replacements.


Follow-up Support: Our relationship continues after the solution. We're here for the long haul, offering ongoing support and advice to ensure your heating system remains reliable year after year.


Beyond the Recall: A Commitment to Excellence

At DDWilson, we view boiler recalls as just one facet of our comprehensive service offering. It's an opportunity to reaffirm our dedication to you and your home's comfort and safety. A steadfast commitment to excellence has marked our journey in the heating industry, a commitment that has been recognised and rewarded but, most importantly, felt by the communities we serve.


The DDWilson Difference


Experience & Expertise: With years under our belt, we bring an unparalleled depth of knowledge to every job. From the intricacies of installation to the technicalities of maintenance, we've got it covered.


Community Focus: We're not just another business but an integral part of the local fabric. Our focus is always on addressing the needs of our community and building lasting relationships based on trust and reliability.


Quality Assurance: Quality isn't just a buzzword for us; it's a benchmark. From the products we use to the services we provide, we never compromise on excellence.


Personalised Service: We understand that every home and every homeowner is unique. Our approach is always tailored to meet your needs, ensuring solutions fit your lifestyle.


Forward-Thinking: In an industry that's constantly evolving, we stay ahead of the curve, adopting the latest technologies and practices to ensure your home heating systems are efficient, safe, and up to date.


Let's Face It Together

Boiler recalls are understandably daunting, but they don't have to be a source of stress. With DDWilson by your side, you can rest easy knowing that you have a team of dedicated professionals ready to guide you through every step of the process. We're more than just engineers; we're your partners in ensuring the warmth and safety of your home.


Ideal Modification Programme: It's worth noting that Ideal has launched a modification programme to address the safety risk. They advise that customers repressurise their boiler to 1.5 bar, with instructions provided on the Ideal safety notice. However, DDWilson can guide and assist you through this process for added assurance. We get it. As much as you'd fancy rolling up your sleeves and tackling the issue head-on, sometimes the call of a confident hand is just too strong to ignore. That's where DDWilson prances onto the stage. After all, we've been around the block for a while regarding boilers. Our crack team of engineers doesn't just swagger in with a wrench and a whistle. No, we bring the full monty of diagnostics, precision, and a can-do attitude that's been polished to shine through the years. When Ideal sounds the horn for a modification programme, we stand in the wings, ready to ensure their tune is played in your home without a hitch. A Pro's Touch: DDWilson's Step-By-Step Assurance Let's cut to the chase – when you reach out to DDWilson for a guiding hand with your Ideal boiler, we roll up in style and get down to brass tacks.


  • The Arrival: Our engineer will arrive at a time that suits your schedule perfectly. We won't waste any time, we'll start right on time.


  • The Assessment: We'll thoroughly inspect your boiler before starting any work. Our goal is not just to repressurise it but to ensure everything else is working smoothly.


  • The pressurisation: Following Ideal's guidelines, we'll get the pressure back to the recommended level. We'll explain each step to you so you can understand what's going on.


  • The Test Run: We won't leave after the pressure reaches 1.5 bar. Instead, we'll ensure your boiler is heating your home correctly.


  • The Knowledge Share: Before we leave, we'll give you valuable advice on maintaining your boiler in good condition. You'll be grateful for these tips in the future.


Why Choose DDWilson for Your Ideal Boiler Mod Programme Assistance?

Now, you might be mulling over why you should pick up the blower and get DDWilson in for this job. If assurance were a medal, we'd be sporting it with pride.


Peace of Mind: When it's DDWilson at the helm, fretting becomes a thing of the past. We have the savvy to ensure your boiler's running at peak performance.


A Personal Touch: Let's not beat around the bush – we're about as personal as it gets. To us, you're not just another call-out; you're the reason we do what we do.


Building Confidence: Sure, we'll sort your pressure out, but we also want to leave you feeling more clued up about your boiler so that the next time something's amiss, you'll know just what to do.


Safety First: We're all about the safety dance. The last thing we want is for you to end up in a pickle because of a well-intended but misguided twiddle with the boiler controls.


Bringing It All Home

At DDWilson, we understand the importance of having a safe and comfortable home. We take pride in offering top-notch services to keep your boiler running smoothly and efficiently. 


If you're affected by Ideal's modification program, we're here to help. Our skilled engineers will ensure your boiler operates at a snug 1.5 bar pressure, providing you with the warmth and comfort you need. 


We can guide you to safer alternatives if you want an upgrade or if pressurisation isn't enough. We believe upgrading your system is more than just a response to a recall. It's an investment in your home's future safety and efficiency. 


Replacing your old boiler with a new one has many benefits. It's not just a knee-jerk reaction to safety concerns but also like swapping out the strings on a beloved guitar. It eliminates the chances of the strings snapping mid-tune and enhances the overall symphony of your home. So, if you're ever in a bind, don't hesitate to ring us. Our steadfast commitment to your home's comfort is unmatched.


Improved Safety: New models have enhanced safety features, ensuring your boiler operates smoothly without harming your loved ones.


Increased Efficiency: Upgraded boilers offer improved energy efficiency, reducing waste and significantly impacting utility bills.


More excellent Reliability: Advanced technology ensures newer boilers function reliably, keeping you warmly warm year-round.


Extended Warranty: New boilers often come with lengthy warranty periods, giving you peace of mind and reducing long-term maintenance costs.


Green Living: Improved energy efficiency helps your pocket and delivers a positive punch for the environment.


Sculpting Your Upgrade Journey - DDWilson's Step-By-Step Guidance

Navigating the landscape of boiler upgrades can feel like traversing a minefield. But don't fret! At DDWilson, we're primed to guide you through each step, ensuring your journey is smooth, stress-free, and mapped out.


Expert Assessment: Each home is unique, family is different, and heating needs are individual. Our diligent engineers will begin with an in-depth evaluation of your current system, home heating requirements, and future goals.


Personalised Discussion: We don't believe in a 'one-size-fits-all' approach. After our assessment, we'll sit down with you to discuss a range of suitable and efficient replacement options that align with your specific needs and budget.


Detailed Quotation: No hidden costs, no sneaky add-ons! We will provide a transparent, exact quote that breaks down every aspect of the replacement work.


Swift & Smooth Installation: Our experienced teams ensure a seamless transition, abiding by all safety regulations for the installation. A comprehensive demo follows this to help you understand the new system controls.


Ongoing Support: Our relationship continues after the installation. We offer ongoing maintenance support to keep your new system running efficiently for a long time.


Why Choose DDWilson for Your Upgrade Journey?

When you entrust your boiler upgrade to DDWilson, it's more than just installing a new machine. It's about cultivating a partnership with a team that values your comfort and safety as much as you do.


Comprehensive Expertise: With years of hands-on experience under our belts, we're skilled at offering tailored recommendations that best suit your needs.


Quality Assured: We place a high premium on the quality of products we use, ensuring you get a heating system that's reliable and built to last.


Efficiency Focused: Environmental sustainability and energy efficiency are integral to our approach. We assist you in selecting an upgraded system that's as friendly to your wallet as it is to the planet.


Customer-Centric: We adopt a personalised approach for every job, from understanding your needs to post-installation support and maintenance.


The Comfort & Efficiency Dream Team

Boiler recalls that pressure can throw a spanner into the works of your comfortable home living. However, these bumps in the road can also be opportunities in disguise—a catalyst inducing a leap toward a safer, more efficient, and reliable future.


Upgrading your boiler isn't simply addressing a problem—it's an investment. An investment in a comfortable home, lower utility bills, peace of mind, and, more importantly, an investment in the well-being of your family. At DDWilson, we are ready to facilitate this upgrade journey, making it less of a chore and more of a celebration of a warm future.


Let DDWilson orchestrate this fundamental change in your home's heating system. Let's create a symphony of warmth, safety, efficiency, and reliability that resonates throughout your home.

Moving Forward with DDWilson

At DDWilson, we believe a recall can be a call to action for better, safer living. We see it as our duty for DDWilson to respond to the present and prevent future hazards. Hence, we stand ready to decommission any at-risk boilers, and our partnership with trusted manufacturers ensures that we can offer a dependable replacement option that stays true to our ethos—safety and comfort in the warmth of your home.


We urge you to notice this recall if you own any affected boiler models. Reach out to us, and let us help make this transition as smooth and secure as possible. Remember, DDWilson isn't just about supporting your boilers; we're about keeping you.


Please click here for more detailed product identifiers and steps to respond to the recall.


Your safety is our topmost priority. Contact DDWilson today, and let's ensure your home remains the haven it's meant to be. Source: https://www.gov.uk/product-safety-alerts-reports-recalls/product-recall-ideal-heating-logic-2-combi-and-system-boiler-range-2401-0138




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